Here are some of the common questions that we have received over the years. If there are somethings that are still unclear, please don't hesitate to contact us by email anytime at:
2023 Holiday Shipping Chart
Our shipping cut off time is Monday to Friday Noon (12pm) PST. Orders must be placed by the end of the date shown in the shipping chart for delivery by 23rd of December. Please note these are only estimates. Barring any unexpected events only USPS Express Mail, FedEx 3 Day Air, FedEx 2nd Day Air and FedEx Next Day Air offer guaranteed deliveries.
Q: Is your store open to the public?
A: No, unfortunately we are an online store therefore our warehouse is not opened to the public. All orders must be placed and paid for online and shipped to your location.
Q: Do you ship LEGO outside of the US?
A: No, we do not.
Q: Can I cancel my order?
A: Yes, we just ask that you email us with the request to cancel. If you have already paid for the item, please email us immediately if you plan to cancel as our standard processing time for shipping is 24 hrs. Once shipped, orders cannot be canceled and can only be returned. For orders not canceled in time, buyer will be responsible for cost of return shipping and any cost associated with the return of the order. Please note, once the order has been canceled we can not guarantee that the item will be available again.
Q: Can I return my purchases?
A: Yes, please see our store policies for details.
Q: Are your LEGO sets brand new and never opened?
A: All of our sets are brand new and factory sealed unless stated otherwise. Sometimes, due to the age of the sets, the seals on the sets do become unglued, but the contents inside are still in original packaging and brand new. Most of our parts and minifigures are brand new and never played with unless stated otherwise. Our new parts and minifigures were only handled during sorting or repackaging. If you would like to know more about the condition of a particular set, all the information will be stated in the listing. If you are still not satisfied please do not hesitate to contact us.
Q: Why is my set shrink wrapped?
A: Not all of Chowrentoys.com's sets are shrink wrapped. We only shrink wrap sets that are damaged, have failed seals, and/or are older and more valuable. This is to provide additional protection and maintain the integrity of the box. There will also be a label inside the wrapping describing in detail the condition of the set.
Q: What happens if there is something missing from the set?
A: Chowrentoys.com follows the same policy as the manufacture's when it comes to missing and broken parts or pieces. It is LEGO's policy to contact them directly for all replacement parts and pieces. This can be done online by visiting LEGO Customer Service or by phone 1-800-838-9647. If LEGO can not help you please contact us and we will do our very best to replace it.
Q: Are your LEGO sets from a smoke free environment?
A: Yes, all of our sets are from a smoke free environment. They are all stored in our smoke free warehouse. However, we have had problems with one or two sets in the past that we purchased from someone else that smoked. If this was to happen again we will certainly state it in our listings.
Q: Is there a phone number to call?
A: Yes, we can be reached at 360-298-9919 Monday to Friday from 10am to 3pm PST. If you get our voice mail, please leave us a phone number and an email address so that we can return your call or message in a timely manner. You can also reach us after phone hours by email: [email protected]. Emails are normally answered within 24 hours.
Q: What forms of payment do you accept?
A: At this time, Chowrentoys.com accepts Paypal, major credit cards including Visa, MasterCard, American Express, and Discover and digital wallets like Apple Pay and Google Pay. All credit cards can be processed through Paypal or our secure Shift4Shop on-line terminal. Digital wallets can be processed through our secure Shift4Shop on-line terminal. Please note payments can only be processed on-line at this time so we kindly ask that you do not email us with your credit card number.
Q: What other forms of payments do you accept?
A: Chowrentoys.com is only accepting Paypal, credit cards and digital wallets at this time. We do not accept money order or certified checks.
Q: Is it safe to use my credit card on your site?
A: Yes, the security and safety of your personal information is extremely important to Chowrentoys.com. This is why we have chosen to go with Shift4Shop and Paypal for payments and for credit card transactions. Both companies are leaders in on-line payment and security. Both will protect customers' credit card and financial information and do not share this information with us.
Q: What is Paypal?
A: PayPal is a payment method that allows money transfers to be made through the internet. For more company information or to sign up for your own account, please visit www.paypal.com.
Q: What currencies do you accept?
A: Chowrentoys.com currently only accepts US dollars. However, if you use Paypal you can pay with your own currency and they will exchange it to US dollars (for a nominal fee).
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order.
Q: How can I view the status of my order?
A: Yes, go to My Account. Once logged in your order will be listed under "Track your recent order".
Q: Why do you charge a handling fee?
A: Chowrentoys.com shipping rates will be slightly higher than actual shipping cost due to our handling fees. With it you will get well packed parcels and tracking numbers for all domestic (WITHIN UNITED STATES ONLY) parcels excluding APOs. Our goal at Chowrentoys.com is to make sure you get your item in the same condition as when it left our facilities. In terms of shipping material we try to use new shipping material whenever possible, however when none are available we will use good recycled shipping boxes. We generally use new boxes and padded envelope for first class mail. Often we will use the free materials we receive from USPS for domestic Priority Mail parcels. PLEASE NOTE: OUR SHIPPING AND HANDLING RATES ARE NOT NEGOTIABLE.
Q: Do you combine shipping?
A: Yes, Chowrentoys.com always combines shipping. If you intend to purchase more than one item we will be more than happy to combine shipping for you.
Q: How long before you ship things out?
A: Chowrentoys.com turn around time is 24 to 72 hours. We only ship Monday to Friday. Our pick up cut off time for USPS is 9 am and the FedEx cut off time is 2 pm. If your item needs immediate delivery, please email us ahead of time and allow us enough time to make special arrangements.
Q: Can I purchase insurance?
A: In keeping with the industry standards, all parcels now come fully insured.
Q: How soon can I expect my package after I place my order?
A: Here is a quick formula to figure out how soon you can expect to get your package.
Time to expect = Chowren Toys processing time + Transit time required by the carrier
Chowrentoys.com has standard processing time of 24 hrs for shipping. Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday or holidays. Please note, during the holiday seasons our processing time maybe slightly longer.
Q: How long is the delivery time?
A: Here is a general time frame required by the carrier for each shipping method.
Within the lower 48 states
USPS First Class Mail: 5 to 7 days (time is an estimate, NOT guaranteed!)
USPS Parcel Post: 7 to 9 days (time is an estimate, NOT guaranteed!)
USPS Priority Mail: 2 to 3 days (time is an estimate, NOT guaranteed!)
USPS Express Mail 1 to 2 days depending on your location. Guaranteed!
Please check USPS for more precise delivery time frame to your location. Our zip code is 98370.
Fedex Ground/Home Delivery: up to 5 business days depending on your location.
Fedex Express Saver: 3 business days depending on your location. Guaranteed!
Fedex 2DAY: 2 business day, Guaranteed!
Fedex Overnight: Next business day, Guaranteed!
Please check FedEx for a more precise ground/home delivery time frame to your location. Our zip code is 98370.
During the Christmas rush, the delivery time will be much longer. Every year during the Christmas holidays we always have problem with a few parcels taking much longer than expected so please allow more time for delivery when placing a Christmas order.
Q: How come the tracking number is not working?
A: According to statistics from our shipping software, USPS only scans delivery confirmation about 5% of the time when they receive the package. They then scan only 0.9% (9 out of 1,000 packages that they received) of the package en-route. When USPS deliver the package they only scan it at 93.6% of the time. Unlike other carriers like UPS or FedEx, the post office does not scan their parcels at every sorting station.
Q: Do I have to pay taxes?
A: As a registered business in Washington State, Chowrentoys.com is required to collect sales taxes, including shipping and handling and insurance from all Washington State shipping addresses.
Q: Do I have to pay taxes if I live outside of Washington State?
A: Yes, for residences of CA.
Q: How is sales tax calculated?
A: State laws requires us to calculate sales tax on the total selling price. The total selling price of an order will generally include summary prices of all items in the order, shipping and handling charges, discounts and gift-wrap charges.
Q: What is my tax rate?
A: The rates that applied to your order will generally be the combined state and local rate for the address where your order was shipped. Your tax rate will depend on your locality. Each locality sets their own rate on top of the state sales tax. Please note, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address. Our store software will uses sales tax rates from a leading tax rate service provider.
Q: How come you charged me higher sales tax than what is shown on the confirmation/receipt page?
A: When you place an order Chowrentoys.com will give you an estimated sales tax. The reason is that many factors can change between the time you place an order and the time of payment authorization. The amount appearing on your order as Estimated Taxes may differ from the sales taxes ultimately charged. For example, tax law changes may occur between order placement and payment authorization that could result in an increase or decrease in taxes charged.