www.chowrentoys.com

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Customer Service

Chowren Toys Covid-19 Operational Statue Update
Our sincere apologies for any inconvenience any of these changes may cause. Thank you for your understanding.


December 7, 2020

Due to the holiday spike in orders we are still maintaining our temporarily turnaround time to up to 2 business days until further notice. If you need your order before the 24th of December please review our Holiday Shipping Time Frames below to determine what is the best shipping option for you.

2020 Domestic Holiday Shipping Time Frames


Our shipping cut off time is Monday to Friday Noon (12pm) PST. Orders must be placed by end of the date shown below for delivery by 23rd of December. Please note these are only estimates. Barring any unexpected events only USPS Express Mail, FedEx 3 Day Air, FedEx 2nd Day Air and FedEx Next Day Air offer guaranteed deliveries. 



Locations





Shipping Method

APO / FPO / DPO

Hawaii / Alaska

East Coast

Mid-West

West Coast

USPS First Class

Dec. 4

Dec. 11

Dec. 11

Dec. 11

Dec. 14

FedEx Ground 

N/A

N/A

Dec. 15

Dec. 16

Dec. 18

USPS Priority 

Dec. 11

Dec. 14

Dec. 14

Dec. 15

Dec. 17

FedEx 3 Day Air

N/A

Dec. 18

Dec. 18

Dec. 18

Dec. 18

FedEx 2nd Day Air

N/A

Dec. 21

Dec. 21

Dec. 21

Dec. 21

USPS Express

N/A

Dec. 22

Dec. 22

Dec. 22

Dec. 22

FedEx Next Day Air

N/A

Dec. 21

Dec. 21

Dec. 21

Dec. 21


2020 International Holiday Shipping Time Frames


All international shipments have been suspended due to current COVID-19 pandemic.




April 22, 2020

Our standard turnaround time is 1 business day. Due to recent spike in orders we have revised our turnaround time temporarily to 2 business days until further notice. 

April 10, 2020

In an effort to protect our employees Chowren Toys will hold all returned parcels for 48 hours before processing.

March 30, 2020

We are currently following the Stay Home, Stay Healthy order signed by Washington State Governor Jay Inslee last week therefore all of our office staff are currently working from home. For customs who are trying to call us please email us at [email protected] or message us through Facebook instead as we are unable to answer or return our calls in a timely manner at this time.

March 26, 2020

We are open for business and have implemented new protective measures set by WHO at our warehouse to insure the safety of our employees and customers. All of our front and back office staff are now working from home. Only the warehouse staff are now on site. Due to the size of our warehouse they are able to easily and safely practice social distancing. They are also practicing frequent hand washing especially when they enter and leave our warehouse and after handling outside packages.


March 16, 2020

Unfortunately, given the current Covid-19 pandemic the US government has restricted many international flights limiting the USPS ability to deliver international packages in a timely manner. Therefore, we regrettably will be suspending all international orders until further notice. Any international order placed from today will be cancelled and refunded in full.


Chowrentoys.com's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. We will reply to any of your questions or concerns in a timely manner. When you purchase from us you will be contacted every step of the way from your order confirmation to when your parcel has been shipped. If you have any questions or concerns, we will be more than happy to help. You can contact us at [email protected] (24/7) or by phone (360) 298-9919 (M to F, 9am to 3pm PST). Please feel free to drop us a line to share your thoughts on the site. We love to hear from our customers. We see all feedback as a way to improve our service. All comments are welcome!