www.chowrentoys.com

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Store Policies

PLEASE READ BEFORE PURCHASING ANY PRODUCTS

I) Payment Policy:

    * Payments can be made by Paypal or major credit cards including Visa, MasterCard, American Express, and Discover. All credit cards will be process through Paypal's secure on-line terminal. Please note as per Paypal's policy Chowrentoys.com will only ship out orders with payments that have been verified by Paypal. If you are sending a payment that is unverified or unregistered from Paypal we will cancel it and ask that you send it again using an account that has been verified by Paypal. If your address is unconfirmed we will email you and will only ship your order out after you have emailed back confirming with us your shipping address.

II) Returns Policy:

    * Chowrentoys.com will accept returns for refund or exchange within 14 days of you receiving your parcel. You must contact us first at sale@chowrentoys.com before a return order can be processed. We will ONLY accept returns when the item(s) have not been opened or played with. Return item(s) must be kept and shipped in the same condition as when received by the buyer. For orders with free shipping please note we will refund the full purchase amount MINUS the shipping paid by us to ship the item(s). In order to expedite the return process please include your name, email address, order number / RMA number along with the returned shipment. Chowrentoys.com will not be responsible for any delays in the return process caused by missing information. If you are returning an item because of missing or broken parts or pieces please contact LEGO Customer Service for replacements. For more information please see our FAQ section on missing parts.

    * Merchandise paid with Paypal will be refunded through Paypal. Merchandise paid with credit card will be refunded to the credit card. Refund payment will be made ONLY after returned item(s) have been received and inspected. Please note all merchandise will be refunded in full MINUS shipping and handling as well as any taxes associated with the shipping and handling. Chowrentoys.com can't refund shipping and handling since item(s) have already been shipped. Buyer is also responsible for the return freight cost.  Please keep this in mind when returning.

    * Exchange of merchandise will be made ONLY after returned item(s) have been received and inspected. Please note any merchandise will be credit in full MINUS shipping and handling as well as any taxes associated with the shipping and handling. Chowrentoys.com cannot credit shipping and handling since item(s) have already been shipped.  Buyer is also responsible for the return freight cost.  There will also be new shipping and handling charges for shipping of exchanged goods. Please keep this in mind when exchanging.

III) Sales Tax:

    * US Sales Taxes - Products sold by Chowrentoys.com and shipped to destinations in Washington are subject to sales tax.  Chowrentoys.com does not collect sales taxes for destinations outside of Washington state.  The buyer maybe responsible for paying local use or sales taxes.  Please check with your local authorities.

    * How is sales tax calculated - Washington law requires us to calculate sales tax on the total selling price.  The total selling price of an order will generally include summary prices of each item, shipping and handling charges, discounts and gift-wrap charges.

    * Tax rate - The rates that applied to your order will generally be the combined state and local rate for the address where your order was shipped.  Please note, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.  Our store software will uses sales tax rates from a leading tax rate service provider.

    *  Estimated taxes- When you place an order we will give you an estimated sales tax rate.  The reason is that many factors can change between the time you place an order and the time of payment authorization.  The amount appearing on your order as Estimated Taxes may differ from the sales taxes ultimately charged  For example, tax law changes may occur between order placement and payment authorization that could result in an increase or decrease in taxes charged.
    *  International taxes - For all international buyers (anyone outside of United States) please note you are responsible for all the Duty, Custom, Value Added Tax (VAT), Goods and Services Tax (GST) and/or any other imported or related levies imposed by your country. Chowrentoys.com DOES NOT collect any taxes and/or levies. We do not have information on the levies specific to your country. Your local carrier will collect the necessary taxes from you before they release the parcel. Please obtain all these information from your government before making your purchase. For our integrity and your protection Chowrentoys.com WILL NOT fill out false information on the customs form. Any under reporting of the value might result in confiscation of the parcel by your local customs office.

IV) Terms & Conditions:

    * Shipping Policy - The processing time after payment has been received for Chowrentoys.com is 24 to 72 hours. We only ship Monday to Friday. Our pick up cut-off time for USPS is 9 am PST and for FedEx / UPS the cut-off time is 2 pm PST. If your item needs immediate delivery please email us ahead of time to allow us enough time to make special arrangements.

    * Insurance - In keeping with the industry standards, all parcels from Chowrentoys.com now come fully insured. Please keep in mind that when filing an insurance claim it may take up to 30 days for the post office or our insurance company to resolve the claim. We will not be able to offer a refund or send out replacement products (if we have them) until the claim is resolved. Often the package is just delayed in transit and is taking longer than expected.

    * Multiple Purchases - Chowrentoys.com will ALWAYS combine shipping for all buyers. If you do make multiple purchases please wait for our invoice as we will need to figure out the combined shipping charge for you.

    * Handling Fees - Chowrentoys.com shipping rates are slightly higher than actual shipping cost due to our handling fees. With it you will get well packed parcels and tracking numbers for all parcels. Our goal at Chowrentoys.com is to make sure you get your item(s) in the same condition as when it left our facilities. In terms of shipping material we try to use new material whenever possible. However when none are available we will use recycled shipping boxes that are in good condition. We generally use new boxes and padded envelopes for first class mail. Often we will use the free materials we receive from USPS for domestic Priority Mail parcels. PLEASE NOTE: OUR SHIPPING AND HANDLING RATES ARE NON NEGOTIABLE.

Please note, by making a purchase you have agreed to our store policies and terms and conditions. Thank you for visiting our store!